In our fourth episode, we have a special guest, Dragan, from VODA Cleaning & Restoration. Dragan is our first vendor and contractor who has worked with us to serve many of the properties we manage, especially for special needs and special service jobs.
Dragan describes VODA’s specialization in cleaning and restoration, including hardwood floors, carpets, upholstery, water damage restoration, mold remediation, and air cleaning. We discuss how their services are more connected to real estate with intelligence than one might think, with elements of technological intelligence, strategic intelligence, and the emotional impact on customer service.
Dragan emphasizes the importance of immediate response, accurate assessment, and setting expectations when dealing with clients facing issues like flooded basements or damaged properties. By explaining the step-by-step process and addressing concerns, VODA ensures their clients understand what to expect throughout the remediation and restoration journey.
Watch the full episode here: https://www.youtube.com/watch?v=q32cQPCDI8I
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