Teleprompter Tenants - Chambers Theory Property Management

Welcome Home!

As your property management team, we are thrilled to welcome you to Chambers Theory.

Hi! My name is Juliana Lewis, and I am the office manager here at Chambers Theory. Our office is located in the heart of Herndon, VA. We certainly value having you as part of our community, and we’re excited to make your stay here as pleasant and comfortable as possible.

At Chambers Theory, we understand that your residence is not just a place to live, but a place to call home. Our goal is to provide you with a secure, well-maintained, and enjoyable environment.

At your welcome bag, you will find a flyer with a few important details and resources to help you settle in. Scanning the bar code will take you to your tenant portal, where you can easily make payments, check rental history, and open work orders.

If you have any questions or need assistance with anything related to your tenancy, don’t hesitate to reach out to your property manager. We’re here to help!

Once again, welcome home! We look forward to a fantastic tenancy together. If you have any suggestions, feedback, or ideas for how we can improve your living experience, please share them with us. Your input is highly valued.

BEFORE YOU MOVE IN – JENNIFER HOYER

Hello, my name is JENNIFER HOYER and I am a Client Care Representative for Chambers Theory Property Management.

I’m here to answer frequently asked questions that come up BEFORE you move in. We want to help ensure your leasing experience with usvis a positive one.

For more information you can call us at (703) 609-2323 or email at [email protected].

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A question that gets asked often is:

Can I make my security deposit & future rent payments online?

A: Yes, this is the preferred method of payment, and can be paid through your tenant portal. In addition to paying online, a tenant can also pay in certified funds, cashier’s check, or money order made out to Chambers Theory, LLC.

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One common inquiry we receive is:

My lease doesn’t start on the 1st of the month & my rent is prorated, why do I have to pay the Security Deposit & first month’s rent before the prorated amount?

A: It is a company standard that we collect the Security deposit and the FULL first month’s rent prior to your move in date. The prorated amount will be applied on the next billing cycle.

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A question we frequently hear is:

How & when do I get access to my keys before my lease starts?

A: You will be emailed the day before your lease start date/commencement date with the combo code to access the keys inside the box at the property. This will be sent by the Inspection team. Please note, we will not be able to provide you this code if your first month’s rent has not been received and cleared.

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We often get asked this question:

What time can I move in?

A: Your lease does not begin until noon on commencement date, please be sure to schedule a walk through with our inspections team, [email protected]. Tenants will be provided with 2 sets of keys. If more are needed, it is the tenants’ responsibility to make copies. Chambers Theory charges a $100 Weekend and Evenings Move In Fee. If you have requested a weekend move in and wish to adjust the date, please let us know immediately so your application can be updated. Normal inspections hours are Monday – Friday from 10am-4pm.

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A query that comes up frequently is:

What is a contingency on my application?

A: If you as the tenant wish to have specific repairs done to the home to proceed with signing a lease to rent the property, you must list these contingencies as part of your application process. Please note: Painting and re-carpeting are not an automatic repair between tenancies, these must be listed with your application as a contingency if you would like something completed prior to your move in. The landlord will guarantee fixtures, appliances, heating, plumbing, and electrical systems to be in normal working order, per the lease. All contingencies need to be presented with the application prior to submission, as they will be presented to the owner alongside the application. All properties convey “ASIS” unless contingencies have been requested and approved as part of the lease.

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One of the most commonly asked questions is:

My lease doesn’t start on the 1st of the month & my rent is prorated, why do I have to pay the Security Deposit and first month’s rent before the prorated amount?

A: It is a company standard that we collect the Security deposit and the FULL first month’s rent prior to your move in date. The prorated amount will be applied on the next billing cycle.

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Many tenants wonder about:

How and when do I get access to my keys before my lease starts?

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Another question we hear a lot is:

What time can I move in?

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For additional questions, you can call us at (703) 609-2323 or send us an email at [email protected].

And don’t forget to like us and subscribe on social media for more information on property management services with intelligence.

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UPON MOVE IN – JENNIFER HOYER

Hello, my name is JENNIFER HOYER and I am a Client Care Representative and Realtor for Chambers Theory Property Management.

I’m here to answer frequently asked questions that come up UPON moving in. We want to help ensure your leasing experience with us is a positive one.

For more information you can call us at (703) 609-2323 or email at [email protected].

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A question that gets asked often is:

After I move in, who is my main point of contact for questions, or how do I get permission from the owner, for example, to add a pet?

A: The fastest way is to fill out this form which will send the pertinent details to our Client Care Rep, who can then assist you. Please use the link in the video description to access the form.

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One common inquiry we receive is:

Where is my parking space &/or mailbox number?

A: Please refer to your ‘Before you move in’ email sent by your Client Care rep, where this information is located. If you can’t find this email, please reach out to the Client Care team at [email protected]. We will help assist you in identifying these for you!

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A question we frequently hear is:

Is there an Homeowners Association, otherwise known as HOA, for my rental?

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We often get asked this question:

What is the trash service & which internet/cable services this house?

A: Please refer to your ‘Before you move in’ email sent by our Client Care rep, where this information is located. If you can’t find this email, please reach out to the Client Care team at [email protected]. We will help assist you in identifying these for you!

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A query that comes up frequently is:

Am I responsible for lawncare?

A: Unless you live in a condo/multi-family residence, or otherwise stated in a separate addendum to the lease, lawncare is the responsibility of the tenant. Please refer to your lease, clause 15 ‘Tenant Obligations’ for tenant obligations throughout the lease term.

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One of the most commonly asked questions is:

Why is the property not freshly painted?

A: During the application process, tenants are given the option to add contingencies for painting and any other repairs, to be addressed prior to their move in. If these contingencies are not specified, the home will not be freshly painted upon the start of your lease as we do not require our properties to be painted between each tenancy.

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Many tenants wonder about:

When will the combo box be removed from my property?

A: Once you have moved into the home, the key that was in your combo box on the front door is required to be placed back into the combo and a Chambers Theory representative will remove it within 10 days of your move in date.

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For additional questions, you can call us at (703) 609-2323 or send us an email at [email protected].

And don’t forget to like us and subscribe on social media for more information on property management services with intelligence.

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